La Cantine Numérique Nantes
Mise en ligne : 07/02/2023

Application Support technician




À définir

Description de l'entreprise

  • Evolve within a multicultural company, animated by daily challenges.
  • Professional events (Masterclass, Teamtalk, Meetup …) and regular internal cohesion.
  • Benefits in kind (partial home office, remote allowance, bike mileage allowances, restaurant tickets (France)…)

Le poste

Application Support technician



À définir



Commerce en ligne



Découvrez l'entreprise

Le poste et ses missions

Lengow, an intelligent and automated e-commerce platform :
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.
All jobs are open in Nantes/ Paris/ London/ Munich/ Barcelona.

As part of the R&D team, you will participate in the qualification and correction of incidents on our platform and our internal tools.
In a dynamic and growing context, Pierre, our Engineering Manager for Marketplaces, is looking for an Application Support Technician.
Our team is composed of 3 squads of 5 developers and 1 Application Support technician. You will be working closely with developers to be the first responder of our level 3 tickets and requests.
Your main tasks would be as follows :

  • Maintenance of the application:
    • You will be in charge of the qualification of the tickets opened by our support team
    • You will, when possible, apply corrective actions or workarounds – by using API, performing database requests & extractions
    • You will contribute to the resolution of technical bugs by sharing your analysis to the developer team – and suggest & apply code modifications when possible.
  • You will work closely with the developer to share the needs in terms of tools aiming at reducing the inflow tickets.
  • You will be in charge of developing those tools along with the development team
  • Participate to agile ceremonies with development team

Le profil recherché

We are looking for someone with the following experiences and skills:

  • 2 years in a similar position
    Skills & soft skills
  • Programming languages: Python & Object-Oriented Programming, SQL
  • Curiosity, pro-activity and strong analytical skills
  • Ability to multi-task, prioritise and manage your time efficiently.
  • Continuous improvement mindset
  • Beyond the technical aspect, you have an appetite for the web and the e-commerce environment, as well as for agility.

Le processus de recrutement

Hiring Process :

  • Phone call with our HR
  • Interview with our Engineering manager & Application support technician
  • Interview with our head of engineering
  • Reference check and offer letter

Vous souhaitez déposer une offre d'emploi ?

Pour les adhérents·es et partenaires de l'association, ce service est gratuit, l'annonce est donc disponible instantanément sur le Jobboard 🥳.
Si vous n'avez pas cette chance, une petite participation financière est demandée: 150€HT pour un emploi, 75€HT pour un stage.

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