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Mise en ligne : 26/02/2024

Customer Support Officer – French Market 🇫🇷

CDI

Nantes

Produit

À définir

Description de l'entreprise

🤓 Lengow, an intelligent and automated e-commerce platform :
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

Le poste

Customer Support Officer – French Market 🇫🇷

CDI

Rémunération

À définir

L'entreprise

Lengow

Commerce en ligne

Scaleup / Éditeur de logiciels

Nantes

DĂ©couvrez l'entreprise

Le poste et ses missions

🤓 Lengow, an intelligent and automated e-commerce platform :
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.
All jobs are open in Nantes/ Paris/ Barcelona.

⌨️ Your main tasks would be as follows :

  • Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/ Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner,
  • Ensure that merchants can use all the features offered by our solution
  • Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents,
  • Suggest customer documentation updates or creation in order to reduce the need for assistance.
  • Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow.

Le profil recherché

Requirements
🏹 We are looking for someone with the following experiences and skills:

  • You are fluent French/ English and German is a plus.
  • You have an experience in support software.
  • You are resolutely customer oriented, empathetic and patient
  • You are recognized for your analytical and synthesis skills,
  • You have a technical background (or strong personal interest) and you like being a problem solver !
  • You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
  • You are autonomous, proactive and resourcefully
  • Ideally you have experience in e-commerce

Le processus de recrutement

🪜 Hiring Process :

  • HR interview with Alexandre our Talent Acquisition Manager
  • Manager interview with Julian, Customer Support Manager and Sophie (Head of support).
  • Technical test with Julian
  • Culture Interview with Gautier our CHRO (30 min).
  • Reference taking, then hiring promise.

Vous souhaitez déposer une offre d'emploi ?

Pour les adhérents·es et partenaires de l'association, ce service est gratuit, l'annonce est donc disponible instantanément sur le Jobboard 🥳.
Si vous n'avez pas cette chance, une petite participation financière est demandée: 150€HT pour un emploi, 75€HT pour un stage.

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